Gary writes,
“You can “motive-aid” someone to help them better understand why they should consider buying or selling in this market, but you can’t motivate them. Their motives are their own. Their rationales or reasons are theirs and theirs alone. And since you can’t actually motivate people, your only choice will be to find more of them. So this is why you must now ramp up your lead generation, because there are less of the motivated to find.” (page 50 SHIFT)
Recently in Austin, Texas I was attending a class with former CEO of Keller Williams, Mo Anderson. Mo said something that sums this all up, “You need to develop the ability to talk to the right people.”
A huge part of the lead generation process is having the simple, powerful words to use so that you are the most effiecent and effective you can be with our message. Gary Keller says that,
“I saw that on top of being a “transaction knowledge and service business,” our industry is a “script and dialogue skill-based business.” I had to commit to getting onto the path of mastering these.” (page 52 SHIFT)
Scripts and dialogues. ARRRGHHH! Really? We need to master scripts and dialogues? That sounds awful! What is this sales? YES!!! It is!!!!
Gary Keller goes on to tell us that everyone should be mastering scripts and dialogues,
“It dawned on me that very few people have the perfect sales profile and that no one is truly a natural lead generator. The gift of gab should never be mistaken for natural sales skill. It became obvious to me that everyone has to master the specific and meaningful scripts dialogues, and skills of lead generation to be really successful.” (page 53 SHIFT)
So true! Just because you can talk, doesn’t mean you should! Less is more! For you HIGH I behavior profiles you might need to learn how to not talk so much. The HIGH C behavior will need to learn the scripts to feel confident with objections. The key in all scripts is being able to really listen to the client so you can help them with their needs, instead of trying to figure out what to say next.
Everyone uses scripts, some scripts are just better than others. My first time I remember working on a script, I was 7. I was riding home on the bus after getting in trouble at school, trying to figure out how to explain this to my parents. I rehearsed that script over and over again.
How good are your scripts? How much time are you investing in practicing your scripts?
Join us in the KW Everett market center at 8:15 every morning when we role play our scripts or join us online at www.KWLionsDen.com
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